Volunteer Role Description for

Administration Assistant

Role Summary

We are working in partnership with St Albans Community Centre and they require support with some general administration tasks which include filing, updating of spreadsheets, recording of information, setting up systems and general customer service.

Main activities/tasks

  • Contacting clients weekly
  • General customer service
  • Photocopying documents
  • Data Collation
  • Preparation of paperwork and menu collections  
  • Checking and recording payments of outmeals provision
  • Updating spreadsheets

Relevant experience/skills

Customer service experience is preferable and confidence in dealing with people. Familiarity with basic word and excel would be advantageous.  Support and training will be provided, and you will need to be proactive, work independently and as a team and take instructions.

Training and support

We have an induction process, during which we give volunteers the information we believe they need to enjoy their time with us. The Community Navigator will give volunteers any specific information they need before starting. Volunteers will have supervisions with the Community Navigator to allow them to give and receive feedback about their work. They are also encouraged to bring up any concerns or questions as soon as they arise and make an input into the overall development of our Centre.


General support is required any time between 9am – 4pm, Monday – Friday. A routine can be established and agreed with the Community Navigator.

Additional information

Based at St Albans Community Centre, St Albans Road, Smethwick, B67 7NL

Main point of contact/supervisor

Community Navigator

Please complete an enquiry form if you are interested in volunteering for this position.