Volunteer Role Description for


Role Summary

The Dorothy Parkes Centre operates seven days a week and requires support with some general administration tasks and customer service.

Main activities/tasks

  • Answering the phone and passing on messages
  • Updating spreadsheets
  • Contacting clients
  • General administration tasks
  • Photocopying/laminating
  • Meeting & greeting Centre visitors
  • Serving tea/coffee/light refreshments

Relevant experience/skills

Customer service experience is preferable and confidence in dealing with people. Support and training will be provided, and you will need to be able to be proactive, work independently and as a team and take instructions.

Training and support

We have an induction process, during which we give volunteers the information we believe they need to enjoy their time with us. The Community Navigator will give volunteers any specific information they need before starting. Volunteers will have supervisions with the Community Navigator to allow them to give and receive feedback about their work. They are also encouraged to bring up any concerns or questions as soon as they arise and make an input into the overall development of our Centre.


General support is required any time between 9am – 5pm, Monday – Friday. A routine can be established and agreed with the Community Navigator.

Additional information


Main point of contact/supervisor

Community Navigator

Please complete an enquiry form if you are interested in volunteering for this position.