Volunteer Role Description for

Telephone Befriender

Role Summary

We are working in partnership with St Albans Community Centre and they require a telephone befriender to provide support to clients through a weekly telephone call.  Telephone befrienders usually call the same person each week at the same time.

Main activities/tasks

  • Provide regular, friendly, and person-centred telephone support to alleviate loneliness and social isolation.
  • Engage in conversation focussing on the client’s interests or concerns.
  • Record information about the call on relevant systems.
  • Report any concerns or problems to the service coordinator.
  • To contact a minimum of 3 service users per volunteering session.

Relevant experience/skills

To be passionate about working with vulnerable clients in the community. This person needs to have good listening and communication skills and be confident when dealing with individuals. The person will need to be passionate about supporting, enabling, and empowering clients.

Training and support

We have an induction process, during which we give volunteers the information we believe they need to enjoy their time with us. The Community Navigator will give volunteers any specific information they need before starting. Volunteers will have supervision with the Community Navigator to allow them to give and receive feedback about their work. They are encouraged to bring up any concerns or questions as soon as they arise and make an input into the overall development of our Centre.


The base for this role is flexible – you could volunteer from home or attend St Albans Community Centre. Any time given is greatly appreciated but we ask for a minimum of 1 hour a week. A routine can be established and agreed with the Community Navigator.

Additional information

Home working or based at St Albans Community Centre, St Albans Road, Smethwick, B67 7NL.

Must complete a DBS form.

Main point of contact/supervisor

Community Navigator

Please complete an enquiry form if you are interested in volunteering for this position.